FAQ

[vc_row][vc_column width=”1/12″][/vc_column][vc_column width=”5/6″][wd_headings headings_title=”WHAT DOES BREAKWATER SOLUTIONS DO?” headings_title_tag=”h4″ headings_subtitle=”Breakwater Solutions offers specialized consulting services in the telecommunication industry. We have the people technology and the infrastructure to support your organization goals and objective. We support small to mid-size businesses who typically don’t have the expertise or time to look for the solution that best meets their goals. We are in an industry where there are multitude vendors, products and solutions. To complicate things further vendors have a vested interest and each vendor believes they represent the centre of the telecommunication industry.” headings_subtitle_tag=”p” wd_heading_font_weight=”400″ wd_heading_line_height=”50″ wd_sub_heading_font_weight=”400″ heading_extraclass=”text1″ wd_heading_font_size=”27″][wd_headings headings_title=”HOW MUCH DO YOU CHARGE FOR YOUR SERVICES?” headings_title_tag=”h3″ headings_subtitle=”There is no charge for our services. We already have a relationship with over 200+ suppliers and they provide us with margins only because we are bringing the business to them. Your installation, training, programming and billing will take place directly with the vendor of your choice. We are only facilitating the process for you.” headings_subtitle_tag=”p” wd_heading_font_weight=”400″ wd_heading_line_height=”50″ wd_sub_heading_font_weight=”400″ wd_heading_font_size=”27″][wd_headings headings_title=”I ALREADY HAVE AN EXISTING RELATIONSHIP WITH MY EXISTING IT PROVIDER” headings_title_tag=”h3″ headings_subtitle=”We encourage you to keep it and work alongside to optimize your billing. Should you require upgrade or new systems we will work with you to provide competitive quotes. You make the decision as to which vendor you would like to proceed with and we will see it through implementation” headings_subtitle_tag=”p” wd_heading_font_weight=”400″ wd_heading_line_height=”50″ wd_sub_heading_font_weight=”400″ wd_heading_font_size=”27″][wd_headings headings_title=”WHAT DIFFERIANTIES YOU IN THE MARKET PLACE?” headings_title_tag=”h3″ headings_subtitle=”” headings_subtitle_tag=”p” wd_heading_font_weight=”400″ wd_heading_line_height=”50″ wd_sub_heading_font_weight=”400″ wd_heading_font_size=”27″][vc_column_text]

  • We have NO vested interest in either the vendor or the solution and we don’t charge anything to our customers.
  • We are agnostic to which vendor provides you with the final solution.
  • We do not charge for our services because we already have existing relationship with the vendor of your choice.
  • Since we help provide customer service at no cost to the vendor they do provide margins for our services. Yet, your installation, training, programming, billing all remains with the vendor and you. Any pricing they quote will be the same price directly with that vendor.
  • We do quarterly reviews with our customers.
  • Provide customized solutions for our customers.

[/vc_column_text][wd_headings headings_title=”WHAT MARKET DO YOU TARGET” headings_title_tag=”h3″ headings_subtitle=”We target small to medium size businesses.” headings_subtitle_tag=”p” wd_heading_font_weight=”400″ wd_heading_line_height=”50″ wd_sub_heading_font_weight=”400″ wd_heading_font_size=”27″][wd_headings headings_title=”WHO ARE YOUR EXISTING PARTNERS AND WHAT IS YOUR RELATIONSHIP WITH THEM?” headings_title_tag=”h3″ headings_subtitle=”We have partnership with Global Master Agent that has relationship with over 200+ vendor in Canada, U.S and Globally. We provide the following value to your organization.” headings_subtitle_tag=”p” wd_heading_font_weight=”400″ wd_heading_line_height=”50″ wd_sub_heading_font_weight=”400″ wd_heading_font_size=”27″][vc_column_text]

  • Our consulting services comes at no cost to you.
  • We will work with your existing vendor to optimize billing. Provide competitive quotes should that be required.
  • We review your telecom, data, networks and emerging technologies
  • Your installation, training, programming, billing remains directly with you. The price we negotiate is the price that you would get directly with that vendor. We do business with open disclosure.
  • Work with your existing IT staff, existing telecom relationship so that the right solution is being presented to you.
  • We will provide recommendations as to which vendor best fits your objectives but you are free to choose which vendor or which solution you would proceed after reviewing competitive quotes.

[/vc_column_text][wd_headings headings_title=”WHAT IS THE VALUE THAT YOU BRING TO THE TABLE?” headings_title_tag=”h3″ headings_subtitle=”We help address the following.” headings_subtitle_tag=”p” wd_heading_font_weight=”400″ wd_heading_line_height=”50″ wd_sub_heading_font_weight=”400″ wd_heading_font_size=”27″][vc_column_text]

  • How can I control and reduce IT cost?
  • What are the new and emerging technologies that can increase my productivity?
  • What solution work best for me for voice communication that includes VOIP, Cloud and PBX solution?
  • What are my options for existing maintenance contracts, upgrades and new systems?
  • Are my network services maximized and how can I improve upon it?
  • How can I improve my call centre and what solutions are out there?
  • What is the ROI to keep IT infrastructure inhouse or data centre?

[/vc_column_text][wd_headings headings_title=”WHAT IS THE PROCESS THAT YOU WORK WITH?” headings_title_tag=”h3″ headings_subtitle=”In short we work with the following process.” headings_subtitle_tag=”p” wd_heading_font_weight=”400″ wd_heading_line_height=”50″ wd_sub_heading_font_weight=”400″ wd_heading_font_size=”27″][vc_column_text]

  • We do an in-depth analysis of your existing billing, services and your requirements.
  • We will work with your existing provider to optimize cost and offer solutions that increase productivity.
  • We generate competitive quotes should that be required. We arrange conference call and arrange presenations and demos.
  • We become your trusted advisor to do the above.
  • We do business with honesty, integrity, knowledge and experience.
  • We determine your overall cost and build ROI’s to justify any transaction.
  • We hold quarterly meetings with our clients to discuss emerging technologies.
  • We negotiate contracts are attain best pricing

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